joya 9bangladesh Privacy Policy
Your personal information is very important to us. This policy explains in detail — what data is collected, why it is collected, and how it is kept secure.
Purpose and Scope of This Policy
This privacy policy ("Policy") is issued on behalf of the joya 9bangladesh platform ("Platform", "Site", "we", "our") and applies to all registered and unregistered users of the site ("you", "your"). Please read this policy carefully before using joya 9bangladesh's services.
Our Terms and Conditions and this Privacy Policy together form the basis of the agreement between you and joya 9bangladesh. Opening an account or using the services on the site means you are accepting the terms of this policy.
This policy applies only to information collected through the joya 9bangladesh platform. For third-party websites or services, their own privacy policies apply.
This policy may be updated from time to time. After any change, the new version will be published on the site and the "Last Updated" date will change. Continued use of the site will be taken as acceptance of the updated policy.
What Information We Collect
joya 9bangladesh collects user information through various methods. This information is divided into two main categories — information provided directly by you, and information collected automatically.
2.1 Information Provided Directly
When you open an account, make a deposit, or contact support, we may collect the following information:
- Full name and date of birth (for age verification — to confirm you are 21+)
- Email address and mobile number
- Bangladeshi National ID card or passport number (for identity verification)
- Payment information — bKash, Nagad, or Rocket number; relevant bank account details
- Username and password (stored in encrypted form)
- Information you share in support chat or by email
2.2 Automatically Collected Information
Certain information is recorded automatically while you use the site:
- IP address and device type (mobile, desktop)
- Browser type, language settings, and operating system
- Date and time of site access, pages visited, and session duration
- Browsing behaviour data collected from cookies and web beacons
- Referrer URL (the page you came from before arriving at our site)
2.3 Transaction Information
Detailed records of every deposit, withdrawal, and betting activity are stored in our system. This includes the transaction amount, time, method, and related game information.
Use of Collected Information
joya 9bangladesh uses collected information only for the legitimate purposes described below. We never sell your personal information to unauthorised third parties.
3.1 Account Management and Service Delivery
- Opening, verifying, and maintaining accounts
- Processing deposits and withdrawals
- Managing betting and gaming activities
- Providing 24/7 customer support via live chat and email
3.2 Security and Fraud Prevention
- Detecting suspicious logins or transactions
- Preventing attempts to open multiple accounts
- Blocking access by minors (under 21)
- Protection against account hacking and identity theft
3.3 Service Improvement
- Identifying and resolving technical issues on the site
- Analysing and improving the user experience
- Planning the addition of new games and features
- Monitoring site performance
3.4 Communications
Account-related notifications, transaction confirmations, and important policy change updates may be sent by email or SMS. You may request to opt out of promotional communications at any time.
Cookies and Tracking Technologies
joya 9bangladesh uses cookies and similar technologies to keep the site running properly and to improve the user experience.
4.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for basic functionality — these cannot be disabled.
- Functional Cookies: Used to remember language preferences and account settings.
- Analytics Cookies: Used to understand site traffic and usage patterns.
- Marketing Cookies: Help display relevant promotional messages.
4.2 Cookie Controls
Non-essential cookies can be turned off by changing your browser settings. Please note that disabling certain cookies may affect the proper functioning of some site features.
Disabling essential cookies will prevent login sessions from being maintained, and important functions such as deposits or withdrawals may be disrupted.
Data Sharing and Third Parties
joya 9bangladesh never sells your personal information to third parties. However, limited information may be shared in specific circumstances, as detailed below.
5.1 Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, and associated banks to process deposits and withdrawals. These payment services operate under their own privacy policies.
5.2 Technology Service Providers
Technology partners engaged in operating the site — such as server hosting, security software, and analytics tools — may have access to limited information necessary to carry out their work. They process data only in accordance with our instructions.
5.3 Legal Obligations
Information may be disclosed on the basis of applicable laws in Bangladesh or a valid order from a competent authority. In such cases, we will provide only as much information as is legally required.
5.4 Business Transfers
If there is a change in joya 9bangladesh's business structure (merger or acquisition), user information may be transferred to the relevant party. However, that party will be required to comply with the terms of this privacy policy.
Data Security Measures
joya 9bangladesh follows industry-standard technologies and practices to protect your information. Our security framework is structured across multiple layers.
6.1 Technical Security
- SSL (Secure Socket Layer) encryption for all data transmissions
- Passwords and sensitive information stored in encrypted form — no staff member can view raw passwords
- Servers protected by firewalls and intrusion detection systems
- Regular security audits and vulnerability testing
6.2 Administrative Security
- Access to data is restricted to only those staff members who require it
- Regular security training for staff
- Round-the-clock monitoring for suspicious activity
It is not possible to make data transmission over the internet completely secure. However, joya 9bangladesh maintains the best industry standards and takes every precaution to protect your information. If you notice any suspicious activity, please inform support immediately.
Your Data Rights
joya 9bangladesh believes you should have full control over your own information. Your rights are summarised below.
Access
You may request a copy of the information stored in your account.
Correction
You may request correction of inaccurate or incomplete information.
Deletion
After account closure, you may request deletion of information that is not subject to legal retention obligations.
Objection to Processing
You may object to the use of your information for marketing purposes and opt out of promotional communications.
Data Portability
You have the right to receive a copy of your information in a machine-readable format.
Restriction of Processing
In certain circumstances, you may request that the processing of your information be limited.
To exercise any of the above rights, contact our support team via 24/7 live chat or by email. We aim to respond to your request within 30 working days. Our support team provides service in both Bengali and English.
Data Retention Period
joya 9bangladesh does not retain your information for longer than necessary. Retention periods are determined based on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Registration Information | For the duration the account is active and 5 years after closure | Legal and security requirements |
| Transaction History | 7 years from the date of transaction | Financial audit and legal obligations |
| Support Communication Records | 3 years from the date of communication | Service quality control and dispute resolution |
| Analytics and Log Files | Up to 13 months | Technical issue diagnosis and improvement |
| Marketing preferences | Until consent is withdrawn | Relevant promotional communications |
When the retention period ends, data is securely deleted or anonymised in a way that no individual can be identified.
Protection of Minors' Data
joya 9bangladesh strictly does not provide services to anyone under 21 years of age. We do not knowingly collect any personal information from those under 21.
Age is verified at the time of registration. If a person opens an account with an incorrect age and is later found to be under 21 upon verification, that account will be immediately closed and the associated data will be deleted.
To learn about our full responsible gaming policy and detailed measures for protecting minors, please read our Responsible Gaming page.
Policy Changes and Updates
joya 9bangladesh reviews and updates this privacy policy from time to time. The policy may be revised when new features are added to the service, legal changes occur, or there are changes to how data is processed.
10.1 Notification of Changes
- For important changes, users will be notified by email or via a notice when accessing the site
- The "Last Updated" date at the top of the page is always kept current
- Previous versions are available upon request
10.2 Acceptance of the New Policy
Continued use of the site after a policy change will be taken as acceptance of the new policy. If you do not agree with the changes, you may request to close your account.
To learn more about joya 9bangladesh and read details about the platform's history and goals, visit our About Us page.
Privacy Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our team provides assistance in both Bengali and English around the clock (24/7).
Live Chat
Click the live chat button on any page of the site to contact us directly. You will generally receive a response within a few minutes.
For detailed privacy-related requests, send an email to: [email protected]
For general inquiries, you will find answers to many questions in our FAQ section, which can save you time.
Keep your account secure
Use a strong password and do not share your account details with anyone.
Our support team is always available to help with any issues.